General Terms

Orders can be placed online (available soon), by telephone, email or by visiting our nursery.

Discounts

The following discounts will be applied to ALL products;

5% Discount for purchases collected at the nursery. No discounts for delivered orders.

Please call 011-794-1350 – our friendly sales staff are ready to assist you.

Trading Hours

Mon – Fri : 8am-4pm
Sat – Sun : 8am-1pm

We are closed on Good Friday, Christmas Day, Boxing Day and New Years Day.

Availability

Orders are accepted subject to the availability of stock (Please advise whether you are prepared to wait for back orders – telephone and email orders only).

Minimum Orders – placed by telephone or email

We reserve our right to accept orders for delivery to a minimum of 2 trays. However, we will endeavour to help with smaller orders as much as possible. Delivery of these smaller orders will depend on availability of truck space. Sorry, we do not deliver quarter trays.

Deliveries

Delivery Dates

In PEAK season, i.e. April, May – Sep, Oct, Nov orders should be placed at least 3 days before the required date.

At other times, requests to deliver on a particular day will be met wherever possible, but cannot be guaranteed.

Delivery Schedule

Due to the large volume of orders, our deliveries in Gauteng are dispatched according to the following schedule in peak season;

Monday – Northern suburbs, Randburg, Sandton
Tuesday – Northern suburbs, Randburg, Sandton and near East Rand
Wednesday – Northern suburbs, Randburg, Sandton and East rand (Bedfordview, Benoni and Springs)
Thursday – Northern suburbs, Randburg, Sandton, Midrand, Centurion and Pretoria (not north of Lynwood Road)
Friday – Northern suburbs, Randburg, Sandton, Southern suburbs, Alberton and West Rand

We do not deliver on Saturdays, Sundays and Public Holidays

Delivery Times

Our staff Members are NOT permitted to promise deliveries at a particular time of day. Our drivers have discretion arranging their routes as economically as possible. Therefore deliveries may be at any time between 8.00 a.m. and 6.00 p.m.

Complaints

We do our utmost to supply only the very best seedlings, but occasionally the odd mistake can happen. Any complaints MUST be made within 48 hours of delivery or purchase. Delivery notes marked “Not checked” are not acceptable, and do not exonerate the customer from being liable for the plants delivered.

Obviously, plants that have been neglected or ill-treated AFTER delivery or purchase, are not our responsibility and must still be paid for.

Seedling Care: When we deliver, water them immediately after they arrive if showing any signs of wilting. Keep them in a lightly shaded spot or where they get morning sun only.
It is not necessary to plant them out immediately; the seedlings can stay can stay in the trays for a couple of days, but do keep an eye on them. Do not let them dry out. Check the edges as they dry out more quickly.

Payments

Prices

All prices are subject to alteration without notice.

VAT

All prices include VAT.

Account Payments

– ONLY EFT PAYMENTS ACCEPTED FOR DELIVERED ORDERS – PAYMENT TO BE MADE UPFRONT BEFORE DELIVERY, OR
– DRIVER TO BE HANDED PROOF OF EFT DONE BEFORE PLANTS ARE OFFLOADED.

C.O.D. Deliveries

NO PLANTS OR OTHER PRODUCTS WILL BE LEFT AT A DELIVERY ADDRESS WITHOUT PAYMENT.

Cash or Cheque Payments

No Cash or Cheque payments accepted.

Direct Deposit Payments

Direct deposit payments may be made into our bank account (see below for full details). Direct deposit payment en EFT proof of payment must be e-mailed to: sales@nuleaf.co.za 

Electronic Transfer Payments

Should you use this method of payment, it is vital that you inform us, together with details of your name, invoice number and amount paid. Banks often omit this information on our bank statement.

Our Bank Details

Account Name: Nu-Leaf Nursery
Bank: Standard Bank
Branch Code: 051001
Account No: 200112082