Delivery Dates
In PEAK season, i.e. April, May – Sep, Oct, Nov orders should be placed at least 3 days before the required date.
At other times, requests to deliver on a particular day will be met wherever possible, but cannot be guaranteed.
Delivery Schedule
Due to the large volume of orders, our deliveries in Gauteng are dispatched according to the following schedule;
Monday – Northern suburbs, Randburg, Sandton
Tuesday – Northern suburbs, Randburg, Sandton and near East Rand
Wednesday – Northern suburbs, Randburg, Sandton and East Rand (Bedfordview, Benoni and Springs)
Thursday – Northern suburbs, Randburg, Sandton, Midrand, Centurion and Pretoria (not north of Lynwood Road)
Friday – Northern suburbs, Randburg, Sandton, Southern Suburbs, Alberton and West Rand
We do not deliver on Saturdays, Sundays and Public Holidays
Delivery Times
Our staff Members are NOT permitted to promise deliveries at a particular time of day. Our drivers have discretion arranging their routes as economically as possible. Therefore deliveries may be at any time between 8.00 a.m. and 6.00 p.m.
Complaints
We do our utmost to supply only the very best seedlings, but occasionally the odd mistake can happen. Any complaints MUST be made within 48 hours of delivery or purchase. Delivery notes marked “Not checked” are not acceptable, and do not exonerate the customer from being liable for the plants delivered.
Obviously, plants that have been neglected or ill-treated AFTER delivery or purchase, are not our responsibility and must still be paid for.
Seedling Care: When we deliver, water them immediately after they arrive if showing any signs of wilting. Keep them in a lightly shaded spot or where they get morning sun only.
It is not necessary to plant them out immediately; the seedlings can stay can stay in the trays for a couple of days, but do keep an eye on them. Do not let them dry out. Check the edges as they dry out more quickly.
